Your training manual is generated from your actual property procedures, brand standards, and guest experience protocols.
Front Desk Operations
Check-in and check-out procedures, reservation handling, upselling suites, guest complaint resolution, PMS workflows.
Housekeeping Standards
Room cleaning checklists, turndown service, linen standards, minibar restocking, inspection procedures — your specific standards.
Guest Experience
Greeting standards, concierge recommendations, special requests handling, VIP protocols, loyalty program procedures.
Safety & Security
Emergency evacuation, key card management, lost and found, incident reporting, night audit security procedures.
1
Upload Your Docs
Property procedures, brand standards, checklists, guest service scripts.
2
Preview Your Manual
Review your custom manual before you pay. Make sure it covers your property.
3
Download & Train
Pay $99, download your branded Word doc, and onboard your team.
Can I make separate manuals for front desk and housekeeping?
Yes. Each manual is a separate order. Describe "Front Desk Operations" for one and "Housekeeping Standards" for the other.
Does it cover PMS system procedures?
If you upload documentation about your property management system, the manual will reference your specific software and workflows.
Will it handle brand standards for a franchise?
Upload your brand standards documentation and the manual will incorporate those requirements alongside your property-specific procedures.
Does it work for boutique hotels and B&Bs?
Yes. Any lodging property — boutique hotel, bed and breakfast, resort, extended stay. Upload your procedures and the manual is built for your property.
Can I get my manual in Spanish or another language?
Yes. Just specify the language in your description — "Front of house training manual in Spanish" — and the entire manual is generated in that language. Available in English, Spanish, French, Portuguese, Chinese, and 20+ other languages. Bilingual manuals are also available.