These Terms and Conditions ("Terms") govern your use of Cover Intelligence LLC's services, including the Aurora™ AI voice agent platform and the ManualLabor™ training manual generation service ("Services"). By engaging our services, signing a service agreement, or completing a purchase, you agree to these Terms.
Aurora™ Voice Agent — Cover Intelligence LLC provides Aurora, an AI-powered voice agent that handles inbound phone calls for businesses of any type. Aurora captures caller inquiries, qualifies leads, communicates relevant business information, and routes complete lead summaries to client staff via email and SMS.
ManualLabor™ — Cover Intelligence LLC provides ManualLabor, an AI-powered training manual generation service. Users provide business documents and details and receive custom training manuals as editable Word documents, suitable for any business type.
Aurora™ Important Notice: Aurora qualifies and routes inquiries. Aurora does not confirm reservations or appointments, access live availability calendars, or write directly into booking or scheduling systems. All availability confirmation and booking confirmation is the responsibility of client staff.
ManualLabor™ is a digital product delivered as downloadable Word document files. By completing a purchase you agree to the following:
Program name: Cover Intelligence Aurora™ Lead Notifications
Program description: Automated SMS notifications sent to opted-in business owners and managers containing lead summaries and inquiry details captured by Aurora™.
Message frequency: Varies based on inbound call volume. Typically 1–20 messages per day.
Message and data rates: Standard message and data rates may apply depending on your mobile carrier plan.
To opt out: Reply STOP to any message at any time.
To get help: Reply HELP to any message or contact us at [email protected].
Aurora™ service fees are billed monthly in advance. A one-time setup fee is due at the time of signing. All plans carry a three-month minimum commitment. Refunds are not provided for partial months of service. Cover Intelligence reserves the right to suspend service for accounts more than 14 days past due.
Cover Intelligence LLC accepts contracted engagements for custom website development, chat and automation builds, and other technology projects. Contracted work is governed by a separate statement of work and agreement signed by both parties. Payment terms, deliverables, and timelines are defined in that agreement.
Cover Intelligence LLC provides all services on an "as-is" basis. Our liability for any claim arising from use of any Service is limited to the total fees paid in the three months preceding the claim. Cover Intelligence is not liable for missed reservations, lost revenue, or business losses resulting from incorrect information provided by the client or circumstances outside our control.
All software, prompts, configurations, and systems comprising Aurora™ and ManualLabor™ remain the intellectual property of Cover Intelligence LLC. Client-provided content (menus, policies, documents, logos) remains the property of the client. Generated manuals are owned by the purchasing client upon delivery.
Both parties agree to keep confidential any proprietary information shared during the course of the engagement, including pricing, configurations, and business data.
Either party may terminate Aurora™ service with 30 days written notice after the initial three-month commitment period. Cover Intelligence reserves the right to terminate service immediately for violation of these Terms or for non-payment. ManualLabor™ purchases are final upon delivery and are not subject to termination.
These Terms are govern